Frequently Asked Questions

Shipping and Delivery

Is a signature required for delivery?

Yes, a signature from someone 21 or older is required upon delivery for all wine shipments. This helps to ensure your order arrives safely and in compliance with alcohol shipping laws. If you won’t be home during delivery hours, you’ll have the option at checkout to ship to a local retail location for convenient pickup.

Can you ship to a P.O. Box?

Because wine requires an adult signature upon delivery, it can only be shipped to physical addresses at this time. Private carriers like UPS and FedEx cannot deliver to P.O. boxes. Thank you for understanding.

Orders

How can I check my order status?

Be sure to include your email at checkout – you will receive updates with your order confirmation, shipping info, and tracking details as soon as they’re available.

Can I cancel my order?

Because orders start processing right away, they cannot be cancelled once they have been placed. Thank you for understanding.

Can I return my order?

Returns cannot be accepted at this time. Thank you for understanding.

Can I purchase or pre-order an item that is out of stock?

Orders cannot be placed for items that are out of stock. Consider signing up for emails, as the newsletter will share updates about restocks and new product flows.

Are there limits to how many items I can buy?

To help make sure there’s enough to go around, purchases are limited to 12 bottles per order.

I need to add an extra item to my order. Can you update this for me?

At this time, changes cannot be made to orders once they’ve been placed – including adding items or adjusting quantities. Thank you for understanding.

I received the wrong item, what can I do?

If you think you received the wrong item, just reach out to the team at Info@AsEver.com to help make it right.

The item I purchased arrived damaged. What can I do?

If your item was damaged in transit, please send a few photos of the item and packaging to Info@AsEver.com, along with your order number. The team will take a look and help sort it out from there.

Can I change the address on my order after it has been submitted?

Because orders begin processing right away, changes cannot be made once an order has been placed. Thank you for understanding.

How can I reach out to customer service regarding my order?

You can always email Info@AsEver.com with any questions you have regarding your order.

Cancellations and Returns

What is your privacy policy?

You can view the full Privacy Notice here.

What is As ever's policy on accessibility/ADA compliance?

You can find the full Accessibility Policy here.

Marketing & Gifting

Does your store offer gift cards?

Gift cards are not offered at the moment.

Will the pricing, discount, or payment information be displayed on the package sent to the recipient?

No, pricing will not be displayed on or inside the package. The packing slip inside the box will include order information, including the billing and shipping names and addresses.

Can I include a gift message on my order?

Gift messages cannot be added to orders at this time. Thank you for understanding.

Can I have special gift wrapping for my order?

Gift wrapping is not offered at this time. Thank you for understanding.

Can I send my order as a gift to a different recipient?

Absolutely! Just enter the recipient’s name and shipping address at checkout, and the order will be sent directly to them.